The Coordinator will represent the company on a daily basis with the US military and civilian staff responsible for programme administration; with the clinical personnel responsible for patient care; and, with the patients and their families. The focus of this relationship will be support for the clinical and payment aspects of inpatient cases transferred or admitted to host nation healthcare providers. This will require close interface and regular communication with London Global Assistance Network Department and London Operations Team (Medical). As a member of the GAN Department, the Coordinator will assess the quality and scope of service of host nation providers; facilitate credentialing; and, assist with resolution of any patient or provider complaints. As a member of the Medical Team, the Coordinator will report medical information necessary for case management, and assist with discharge planning. Another important responsibility is maintenance of good relations with providers through education about the programme and through liaison with the Accounts Department.
KEY RESPONSIBILITIES
· Provide support to personnel and their family members when they require inpatient admission to host nation hospitals
- Act as patient advocate with regard to the medical aspects of their case.
- Support Patient Liaison staff by helping to obtain medical reports, providing patient education concerning medical matters.
- Assist with the clinical aspects of discharge planning.
· Perform GAN network management activities
- Identify network requirements for providers, working with the Patient Liaison and Medical Officers and analysing utilisation data.
- Source new providers and remove problem providers as necessary.
- Conduct site surveys and provider assessments.
· Assist with credentialing of host nation providers as needed.
· Obtain feedback from providers on how the programme is going.
· Assist with provider education
- Participate in development of provider education materials relevant to the MTF programme.
- Make education presentations as appropriate.
· Assist Operations/Quality Assurance by helping to resolve any complaints from MTF Programme Administration and patients.
· Support Operations in resolving issues as required and up-dating information in CASE.
· Build positive and effective relationships with
- Local representatives
- Local network providers
- Patient Liaison staff
- clinicians
· Represent the company with Programme Administration at
- Town Hall meetings
- Regional conferences
· Good communications is essential to success in this role. Therefore, it is important to
- Be accessible and responsive to clients and colleagues questions, concerns, and requests for information.
- Prepare weekly progress reports.